4. Data Retention
We retain your personal data only for as long as necessary to:
● Fulfill the purposes for which it was collected.
● Comply with legal and regulatory obligations.
● Resolve disputes and enforce our agreements.
Retention periods are determined based on the nature of the data and applicable legal
requirements.
5. Security Measures
We implement robust technical and organizational measures to safeguard your
personal information from unauthorized access, alteration, disclosure, or destruction.
These measures include:
● Secure Transmission: Utilizing HTTPS protocols for secure data transmission.
● Encryption: Encrypting sensitive data.
● Ongoing Security Reviews: Regularly reviewing and updating our security
practices to ensure data integrity.
6. Communication Methods & Telecom Consent
A. Communication Channels
We use the contact information you provide to communicate with you through the
following channels:
● Text Messages & Phone Calls: For service-related communications such as
moving estimates, updates, and essential notifications.
● Emails: To send you your moving estimate, service updates, confirmations, and
promotional messages.
B. Text Messaging Opt-In Disclosure
● Separate and Explicit Consent: In compliance with the Telephone Consumer
Protection Act (TCPA) and related guidelines, we require your express, separate
consent to receive text messages. This consent is obtained through a distinct
opt-in process that is not bundled with other forms of consent.
● Disclosure Details:
○ Nature of Messages: By opting in, you agree to receive text messages that
may include automated messages.
○ Message Frequency and Costs: You will be informed of the potential
frequency of messages and any applicable message or data rates.
○ Opt-Out Instructions: You can opt out at any time by replying “STOP” to any
text message you receive.
● Toll-Free Text Messaging: When applicable, toll-free numbers used for text
messaging adhere to the same strict opt-in requirements, ensuring that the
consent for receiving such messages is clear and separate from any voice call
consents.
C. Phone Call Consent
● Consent for Calls: By providing your phone number, you consent to receive phone
calls from us regarding your moving estimate and service updates.
● Opt-Out Process: To update your preferences or opt out of non-essential calls,
please contact us directly. Essential service-related calls will continue to be
provided regardless of promotional opt-outs.
7. Cookies and Tracking Technologies
● Usage: We employ cookies and similar tracking technologies to remember your
preferences and improve your browsing experience.
● Management: You can disable cookies through your browser settings; however,
please note that doing so may affect the functionality of our website.
● Third-Party Cookies: Our advertising partners may also use their own cookies.
We recommend reviewing their privacy policies for further details.
8. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal
data, including:
● Access: The right to request copies of the personal data we hold about you.
● Correction: The right to request corrections to any inaccurate or incomplete
information.
● Deletion: The right to request deletion of your personal data under specific
circumstances.
● Opt-Out: The right to manage or revoke your consent for non-essential
communications.
● Data Portability: The right to request that your data be transferred to you or
another organization.
To exercise any of these rights or adjust your communication preferences, please
contact us using the details provided in Section 10. We will respond to your request
within one month.
9. Policy Updates
We reserve the right to update this Privacy Policy periodically to reflect changes in our
practices or legal requirements. Any updates will be posted on our website and, when
appropriate, communicated via email. We encourage you to review this policy regularly
to stay informed about how we protect your personal information.
10. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact our dedicated Privacy and Compliance Team at:
Email: support@carrywheels.com
By using our website, you agree to the terms of this Privacy Policy and consent to our data
practices as described herein.
If you require further clarification or have any inquiries regarding our communication
practices—including our explicit opt-in processes for text messaging and phone calls in
compliance with current telecommunications regulations—please contact our Privacy
and Compliance Team at the email address provided above.
